Description
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to Stored DOM-Based Cross-Site Scripting via the 'jsticket_message' parameter in all versions up to, and including, 5.0.2 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. The payload fires specifically when an administrator or agent opens the affected ticket and the page initializes VenoBox, which reads the browser-decoded data-title attribute and passes it to jQuery .html(), making routine ticket review the trigger condition.
Published: 2026-11-07
Score: 6.4 Medium
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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Advisories

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History

Tue, 10 Nov 2026 12:00:00 +0000

Type Values Removed Values Added
First Time appeared Rabilal
Rabilal js Help Desk – Ai-powered Support & Ticketing System
Wordpress-extensions
Wordpress-extensions js Help Desk
Vendors & Products Rabilal
Rabilal js Help Desk – Ai-powered Support & Ticketing System
Wordpress-extensions
Wordpress-extensions js Help Desk

Sun, 08 Nov 2026 06:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Sat, 07 Nov 2026 02:45:00 +0000

Type Values Removed Values Added
Description The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to Stored DOM-Based Cross-Site Scripting via the 'jsticket_message' parameter in all versions up to, and including, 5.0.2 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. The payload fires specifically when an administrator or agent opens the affected ticket and the page initializes VenoBox, which reads the browser-decoded data-title attribute and passes it to jQuery .html(), making routine ticket review the trigger condition.
Title JS Help Desk <= 5.0.2 - Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title
Weaknesses CWE-79
References
Metrics cvssV3_1

{'score': 6.4, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N'}


Subscriptions

Rabilal Js Help Desk – Ai-powered Support & Ticketing System
Wordpress-extensions Js Help Desk
cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2026-11-07T18:06:09.752Z

Reserved: 2026-10-27T15:16:09.365Z

Link: CVE-2026-118046

cve-icon Vulnrichment

Updated: 2026-11-07T18:03:18.824Z

cve-icon NVD

Status : Deferred

Published: 2026-11-07T03:17:00.170

Modified: 2026-11-07T18:17:12.900

Link: CVE-2026-118046

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-11-10T11:45:18Z

Weaknesses